Frequently Asked Questions

Have a question? Please check our knowledgebase first.

Can I see examples of your previous work?

Certainly! You can browse our portfolio on our website or request specific examples similar to your planned project. We’re proud of our craftsmanship and happy to share reference projects.

Do you provide design consultation before starting a project?

Yes, we offer comprehensive design consultations to help you envision the perfect solution for your space. Our experienced team will discuss your needs, preferences, and budget to create a design that maximizes both functionality and aesthetic appeal.

Can you work with my existing design or architect?

Absolutely! We’re happy to collaborate with your designer or architect. We can also provide design services if you need assistance developing your project concept from scratch.

How often should vinyl cladding be cleaned?

Vinyl cladding typically requires cleaning once or twice a year with mild soap and water. No special treatments or paints are needed, making it one of the lowest-maintenance exterior options available.

Do you offer post-installation maintenance services?

Yes, we offer maintenance packages for our installations. Regular professional maintenance extends the life of your structures and keeps them looking their best. Contact us to learn about our maintenance service options.

How can I maintain my deck/pergola after installation?

We provide detailed maintenance guidelines for all our installations. Generally, regular cleaning and applying protective treatments every 1-2 years will keep your outdoor structures looking their best and extend their lifespan significantly.

How does your warranty process work?

If you experience an issue with our workmanship within the 7-year warranty period, simply contact us to schedule an inspection. Valid warranty claims will be rectified promptly at no cost to you.

Is my deposit refundable?

Deposits secure your place in our schedule and are used to purchase project materials. They are partially refundable according to our cancellation policy, which depends on how far in advance you cancel and whether materials have been ordered.

What payment methods do you accept?

We accept direct bank transfers, credit card payments, and cash. A 30% deposit is typically required to secure materials and commence work, with progress payments for larger projects and final payment due upon completion.

What are the benefits of vinyl cladding?

Vinyl cladding offers numerous advantages including exceptional durability, low maintenance, weather resistance, and energy efficiency. It never needs painting, won’t rot, peel or split, and helps insulate your home—keeping it cooler in summer and warmer in winter while reducing outside noise.

What types of decking materials do you use?

We work with a variety of premium decking materials including treated pine, hardwoods (such as merbau, spotted gum, and blackbutt), and composite decking options. During consultation, we’ll help you select the best material based on your budget, aesthetic preferences, and maintenance requirements.

What services does Mojo Craftsman offer?

Mojo Craftsman provides a comprehensive range of carpentry and joinery services including custom decking, vinyl cladding installation, pergola construction, kitchen cabinetry, wardrobe design, and specialty wooden wall paneling. Each service is custom-tailored to meet your specific requirements and aesthetic preferences.

How long has Mojo Craftsman been in business?

Bezad, the owner and operator of Mojo Craftsman, has over 18 years of experience running his own business. Our reputation is built on high-quality workmanship and excellent service, ensuring that every project meets our exacting standards.

What areas do you service?

We primarily service the greater Sydney metropolitan area and surrounding suburbs. For projects in other regions, please contact us directly to discuss feasibility and any potential travel charges.

How do I get a quote for my project?

Getting a quote is simple. You can contact us through our website form, call us directly at 041 136 6015, or send an email to [email protected]. We’ll arrange a convenient time to assess your project requirements and provide a detailed quote.

What is the typical timeframe for completing a project?

Project timelines vary depending on the scope and complexity of work involved. Small decking projects might take 1-2 weeks, while larger renovations could require 4-6 weeks or more. During our initial consultation, we’ll provide you with a realistic timeline based on your specific project.

Do you handle council approvals and permits?

While we don’t directly handle council approvals, we can provide guidance on the process and documentation required. For larger projects requiring council approval, we recommend securing permits before commencing work.

Do you offer warranties on your work?

Yes, all our workmanship comes with a 7-year guarantee. Material warranties vary according to manufacturer specifications. We stand behind the quality of our work and use only premium materials to ensure longevity and durability.

Can I see examples of your previous work?

Certainly! You can browse our portfolio on our website or request specific examples similar to your planned project. We’re proud of our craftsmanship and happy to share reference projects.

Do you provide design consultation before starting a project?

Yes, we offer comprehensive design consultations to help you envision the perfect solution for your space. Our experienced team will discuss your needs, preferences, and budget to create a design that maximizes both functionality and aesthetic appeal.

Can you work with my existing design or architect?

Absolutely! We’re happy to collaborate with your designer or architect. We can also provide design services if you need assistance developing your project concept from scratch.

How often should vinyl cladding be cleaned?

Vinyl cladding typically requires cleaning once or twice a year with mild soap and water. No special treatments or paints are needed, making it one of the lowest-maintenance exterior options available.

Do you offer post-installation maintenance services?

Yes, we offer maintenance packages for our installations. Regular professional maintenance extends the life of your structures and keeps them looking their best. Contact us to learn about our maintenance service options.

How can I maintain my deck/pergola after installation?

We provide detailed maintenance guidelines for all our installations. Generally, regular cleaning and applying protective treatments every 1-2 years will keep your outdoor structures looking their best and extend their lifespan significantly.

What are the benefits of vinyl cladding?

Vinyl cladding offers numerous advantages including exceptional durability, low maintenance, weather resistance, and energy efficiency. It never needs painting, won’t rot, peel or split, and helps insulate your home—keeping it cooler in summer and warmer in winter while reducing outside noise.

What types of decking materials do you use?

We work with a variety of premium decking materials including treated pine, hardwoods (such as merbau, spotted gum, and blackbutt), and composite decking options. During consultation, we’ll help you select the best material based on your budget, aesthetic preferences, and maintenance requirements.

Do you offer warranties on your work?

Yes, all our workmanship comes with a 7-year guarantee. Material warranties vary according to manufacturer specifications. We stand behind the quality of our work and use only premium materials to ensure longevity and durability.

How does your warranty process work?

If you experience an issue with our workmanship within the 7-year warranty period, simply contact us to schedule an inspection. Valid warranty claims will be rectified promptly at no cost to you.

Is my deposit refundable?

Deposits secure your place in our schedule and are used to purchase project materials. They are partially refundable according to our cancellation policy, which depends on how far in advance you cancel and whether materials have been ordered.

What payment methods do you accept?

We accept direct bank transfers, credit card payments, and cash. A 30% deposit is typically required to secure materials and commence work, with progress payments for larger projects and final payment due upon completion.

How do I get a quote for my project?

Getting a quote is simple. You can contact us through our website form, call us directly at 041 136 6015, or send an email to [email protected]. We’ll arrange a convenient time to assess your project requirements and provide a detailed quote.

What is the typical timeframe for completing a project?

Project timelines vary depending on the scope and complexity of work involved. Small decking projects might take 1-2 weeks, while larger renovations could require 4-6 weeks or more. During our initial consultation, we’ll provide you with a realistic timeline based on your specific project.

Do you handle council approvals and permits?

While we don’t directly handle council approvals, we can provide guidance on the process and documentation required. For larger projects requiring council approval, we recommend securing permits before commencing work.

What services does Mojo Craftsman offer?

Mojo Craftsman provides a comprehensive range of carpentry and joinery services including custom decking, vinyl cladding installation, pergola construction, kitchen cabinetry, wardrobe design, and specialty wooden wall paneling. Each service is custom-tailored to meet your specific requirements and aesthetic preferences.

How long has Mojo Craftsman been in business?

Bezad, the owner and operator of Mojo Craftsman, has over 18 years of experience running his own business. Our reputation is built on high-quality workmanship and excellent service, ensuring that every project meets our exacting standards.

What areas do you service?

We primarily service the greater Sydney metropolitan area and surrounding suburbs. For projects in other regions, please contact us directly to discuss feasibility and any potential travel charges.